1. Information We Collect

• Personal Information: Name, email address, phone number, billing address, and payment information.
• Business Information: Company name, job title, and other organizational details provided by you.
• Usage Data: IP address, browser type, operating system, and interaction data when you use our SaaS products or visit our websites.
• Service-Related Data: Project requirements, documentation, and communications for remote team or development services.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: Manage your SaaS subscriptions, custom development projects, and remote team operations.
• Billing and Payments: Process payments, send invoices, and manage transactions.
• Customer Support: Address inquiries, troubleshoot issues, and provide product updates.
• Marketing: Send relevant product announcements, offers, and updates (only with your consent).
• Analytics: Improve our services by analyzing usage data and identifying trends.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Third-party vendors for payment processing, hosting, or analytics.
• Legal Authorities: If required by law, or to protect our rights and comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

• We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

• We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you wish to delete your information, contact us at [Insert Email Address].

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal or contractual limitations.
• Objection: Opt-out of marketing communications or restrict certain data processing.
• To exercise these rights, contact us at hello@twcinnovations.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide tailored content. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our websites or SaaS platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

If you are accessing our services from outside Sri Lanka (or your business jurisdiction), please be aware that your information may be transferred to and processed in countries with different data protection laws.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any such data, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at hello@twcinnovations.com or use the contact information provided on our website.